Pre-Order Policy

At The Cardware Store we constantly aim to provide you with the newest and latest from the brands you love. Our Pre-Order Policy for reserving upcoming products is outlined below.

How do Pre-Orders Work?

  • Pre-Orders are paid in full at the time of purchase (Yes! You can use Afterpay as your payment method.)
  • Fulfilled on a first come first serve basis in the case that stock is limited
  • The entire transaction will be held until ALL items are released.

We recommend purchasing pre-order items in separate transactions for each release date so they don't hold up delivery of other in-stock items.

If you order an in-stock item with a pre-order item, all items will be shipped once the pre-order is releasedIf you would like in stock items from your order shipped EARLIER please contact us for an Extra Shipping Charge. 

 

How do Pre-Orders Work with FREE STANDARD SHIPPING?

We offer FREE Standard shipping on all orders over $100 and we can ship a separate package for every $100 or more purchased in a single transaction.  However we do still recommend purchasing pre-order items in separate transactions for each release date.

EXAMPLE 1

You purchase the following on January 5th in a SINGLE transaction qualifying for FREE STANDARD SHIPPING.

  • Item A ($50) - In stock
  • Item B ($50) - Releases on January 10th.
  • Item C ($50) - Releases on January 15th
    TOTAL - $150
    Your entire order will be HELD & shipped on the 15th of January.

 

EXAMPLE 2

You purchase the following on January 5th in a SINGLE transaction qualifying for FREE STANDARD SHIPPING.

  • Item A ($50) - In stock
  • Item B ($50) - Releases on January 10th.
  • Item C ($100) - Releases on January 15th
    TOTAL - $200
    Items A & B will be shipped on January 10th. Item C will be shipped on January 15th. 

Please note that other shipping options such as EXPRESS will incur an Extra Shipping Charge for each package we send.

Price Matching

    Price Match – must be requested prior to order fulfilment and adhere to our Price Match Policy.

    Price Guarantee – In some cases, the price of the Pre-Order may fluctuate, please note the following:

    • If you Pre-Order at a certain price and the price of the item lowers, you may be issued the lower price and a refund in store credit for the difference if we have purchased the product at the same stock price. (Please send us an email for this to be reviewed)
    • If you Pre-Order at a certain price and the price of the item increases, you will be given the opportunity to place the order at the new price or be issued a refund for the paid amount.

    Pre-Order Delays, Refunds & Allocation

    Pre-Orders can sometimes be delayed due to shipping and freight issues with our suppliers. Any delays will be updated on the product listing to notify customers. Please check the listing and message us if your order has not been shipped on the day of release.

    In the instance that Pre-Ordered product is no longer available for any reason (e.g removal of product, miscount in stock, limitation or cancellation), you will be entitled to a full refund of the Pre-Ordered product.

    Please be aware that we reserve the right to limit, reject, cancel any Pre-Order at any time due to any reason (e.g Order Allocation). Quantities may be limited at our discretion to provide equal opportunity to purchase product for all customers.

    Please note, the refund of Pre-Order items will not incur the 10% restocking fee prior to the release date.

    For more information, please refer to our Refund Policy.

    Your Pre-Order purchase will be deemed acceptance and agreement with all the policy stated above.

    For any queries or clarification on our Pre-Order Policy, please contact us at (info@cardwarestore.com.au).

    **This website is operated by The Cardware Store. Throughout the site, the terms “we”, “us” and “our” refer to The Cardware Store. The Cardware Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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